Evaluate the guest experience 

Why creating and maintaining a relationship is crucial for a successful hotel ?

Today, the guest experience starts before the guest enters your hotel. It starts from the moment they search on social media and book a room, and it continues through to when they tell others about their experience.

Increasing guest satisfaction is directly connected with business performance.

A great experience increases guest satisfaction and the likelihood of that customer coming back. That, in turn, increases your revenue and generates marketing for your business.

• 60% of guests with a positive experience will visit your hotel again. = More loyal guests

• 39% are likely to spend more on a personalized experience and +30% more than the average guest. = More revenue per guest

• 41% will tell friends and family about a great experience. = Increase in hotel awareness and word of mouth